Frequently Asked Questions
When will my order be delivered?
In principle, an order (if in stock) will be delivered to your home within two working days. If the delivery time is unexpectedly longer, we will contact you about this. Your order will be delivered by PostNL, DHL, DPD, Fedex or UPS among others or our own delivery service (by appointment) depending on your country. Orders placed during the weekend (Friday after 14:00, Saturday, Sunday) or on holidays will be sent the next (weekday) working day.
If you have not received anything after 3 business days after receiving our shipping email, you can contact our customer service on telephone number +31 (0)88-8800088 or by email via klantenservice@wahl.shop. We will then start an investigation into your shipment4
Does Tondeuse Shop charge shipping costs?
Yes, Tondeuse Shop charges a one-time delivery fee of €7.85 incl. VAT for orders within the Netherlands. Above an order amount of €75,- incl. VAT, the shipping costs for shipments within the Netherlands are waived.
Can I also pick up my order?
Tondeuse Shop does not have a physical location where you can pick up your order. However, you can pick up your order in the Netherlands at a pick-up point near you. Depending on the postal service.
What payment methods can I use?
In addition to ideal, you can pay with MasterCard, Visa, Giropay, Multisafepay, Maestro and Bancontact / Mister Cash and Sofort. You can also just pay in advance via your bank. In this case, you transfer the invoice amount manually.
How does iDeal work?
he easiest way to pay for internet orders is with iDeal. You then pay quickly and safely in the familiar internet payment environment of your own bank. The payment is processed immediately, so that you receive your order as soon as possible. You can pay with iDeal if you bank with ABN AMRO, SNS bank, ING, RABOBANK, ASN BANK, REGIO BANK, TRIODOS BANK, VAN LANSCHOT BANKIERS AND KNAB.
Once you have placed the correct items in your shopping cart, click on “complete order”. You then choose the shipping method you want and pay via iDeal. You fill in your details and then select the bank where you bank. You will immediately enter the internet banking program of your own bank. All relevant details for the payment have already been filled in. You approve the payment and you will receive a confirmation from the bank.
What should I do if my order is delivered defective or damaged?
In this case, please contact us. Depending on the defect or damage, we will then provide a suitable solution.
What about warranty?
For most products that you buy from us, the factory warranty applies. This is laid down in the warranty conditions. These conditions state, among other things, when there is a warranty and how long the warranty period is. For specific warranty questions, please contact us.
Can I make an appointment for a delivery?
You can indicate yourself at what time you want to receive the order. With the shipping method you can choose your desired delivery date and time slot.
Can I return an order?
You can return your order under certain conditions. Our general terms and conditions of sale apply to all purchases. In any case, returning orders requires that the item is complete, unused and undamaged and that it is still in its original packaging. Please contact us to return items.
What is the bank account number of Tondeuse Shop?
If you want to arrange your payment manually via the bank, you can transfer the payment to the account number below:
Rabobank NL49RABO0316465844 (bic code RABONL2U) in the name of Tondeuse Shop BV in Almere.